Suntem in momentul in care una din regulile de la sedinta de machiaj a ajuns subiect de articol. Am crezut ca a fost suficient sa enunt aceasta regula, dar de fapt ea se necesita a fi dezvoltata. Din ce in ce mai multi colegi de breasla se plang ca nu-si pot face bine meseria din cauza telefonului.

Telefonul ar trebui interzis in multe locuri si mai ales intr-o sesiune de machiaj. Nici make-up artistul nu ar trebui sa vorbeasca la telefon (sau mai rau sa scrie mesaje) si nici clienta. Mai ales clienta.

Balanta de vorbit la telefon intr-un moment gresit se inclina de data aceasta la clienta. 70% din colegii mei de breasla se plang de acest lucru. Clienta ori sta cu telefonul la ureche si vorbeste aproape tot timpul, ori sta cu capul in jos cu ochii in telefon si da mesaje. De cele mai multe ori ingreunand procesul sau chiar stricand ceva. Caci spuneti voi de cate ori nu s-a intamplat sa deschida ochii cand nu trebuie, doar pentru ca voia sa vada ceva in telefon?

In acelasi timp si clientele mi-au spus ca au fost deranjate la sedinta de machiaj, cand specialistul se tot oprea pentru ca trebuia sa vorbeasca la telefon sau pentru ca dadea mesaje. Eu tind sa cred ca totusi aveau ceva de rezolvat, pentru ca specialistii adevarati nu isi folosesc telefonul in timpul lucrului, tocmai pentru ca isi doresc sa stea concentrati pe ceea ce fac.

Ideea zic eu ca e simpla. Daca la inceputul machiajului explicati clientei „regulile casei” si faptul ca e interzis telefonul si mai explicati si 2-3 motive precum, timpul de executie e marit, machiajul nu iese la fel, apare un stres in legatura client-specialist, atunci clienta ar trebi sa inteleaga si sa accepte. Cheia sta cu siguranta in comunicare. Vorbiti mai des cu clientele voastre si explicati-le importanta unor detalii precum vorbitul la telefon si cele care va aprecieaza munca o vor si respecta. Pana la urma despre asta este vorba, sa ne respectam mai mult. Si noi pe ele si ele pe noi.

Pe curand!

A voastra,

Andra 


English version, thanks to www.publitrad.ro

We reached that time when one of the rules from the makeup session became an article topic. I thought it would be enough to state this rule, but in fact it needs to be further discussed. Increasingly more fellows complain that they can’t well perform their work because of phone.

Phones should be banned in many places, especially during a makeup session. No makeup artist should talk on the phone (or worse, to be texting) and nor should the client. Especially the client.

The balance of talking on the phone during an inconvenient time is tipping this time towards the client. 70% of my professional fellows complain about it. The client either puts her phone to the ear and talks almost the whole time or she keeps her head downwards staring at the phone and texting. They often make the process harder or they spoil something. Isn’t it that it happened more than once to have her opening her eyes at the wrong time, just because she wanted to see something on her phone?

At the same time, my clients also told me that they have been disturbed during a makeup session when the professional kept stopping because he had to talk on the phone or because he was texting. However, I am still inclined to think that they had a problem that needed to be solved, because true professionals don’t use their phones during work, precisely because they want to remain focused on what they are doing.

As far as it concerns me, the idea is simple. . If at the beginning of the makeup session you explain to your client the “house rules” and the fact that the phone is forbidden, and also explain two or three reasons like increased execution time, the makeup won’t meet the expectations, there arises a client-professional stress and then the client should understand and accept it. The key definitely lies in communication. Talk more often to your clients and explain the importance of some details, like talking on the phone and those who appreciate your work, will respect you as well. In the end, it’s all about respecting each other more. Us respecting them and them respecting us.

See you soon!

Yours,

Andra

 

 

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