Oamenii sunt diferiti. In egala masura si gusturile. Dintr-un grup de 10 persoane, doar 3 s-ar putea sa aiba aceeasi parere. Prin asta ne definim noi ca oameni, si sa dam slava ca suntem diferiti, caci altfel era mai grav. Insa, cand vine vorba de machiaj, de clienta si de o programare, fix atunci ne dorim cat mai multa compatibilitate. Cand nu se poate insa, e bine sa stim sa spunem si NU.

De cate ori nu v-ati lovit de situatia in care clienta spune A si voi vreti B sau si mai rau, clienta va arata o poza si voi ii spuneti din start ca nu va fi ok, dar ea insista. CUM e mai bine? Sa ne mentinem punctul de vedere si sa-l luam pe NU in brate sau sa cedam presiunii si ce o fi, o fi? 

Vorbesc cu colegii din industrie si imi spun ca uneori cedeaza psihic din a se mai lupta cu morile de vant si daca clienta vrea un lucru, chiar daca nu-i sta bine, o asculta.

Nu stiu ce sa zic.

Cred in continuare cu tarie ca e nevoie de comunicare si ca e singura cheie spre succes. Cu cateva argumente si exemple, clienta de pe scaun poate intelege ce e mai bine, conform cu ce spuneti voi ca specialisti.

Nu va mai fie frica sa va spuneti raspicat punctul de vedere, sa nu va fie frica ca o sa va pierdeti clienta, si daca o pierdeti inseamna ca nu era menit sa fie a voastra. Clienta va poarta machiajul ca o carte de vizita. Ce fel de carte de vizita doriti sa trimiteti in lume? Una care sa va reprezinte? Sau una de care sa va fie rusine?

Echilibrul dintre cele doua pareri, numitorul comun, nu este imposibil de gasit. Ci dimpotriva.

Uneori e mai bine sa spuneti NU clientei, decat sa va para rau cand ajunge sa isi puna o poza in online, cu tag catre voi, nu?

Astept si parerea voastra!

Pe curand,

A voastra Andra

 

 

Sometimes it’s ok to say NO to your customer
People are different and so are their tastes. Out of a group of 10 people, only 3 might
hold the same opinion. By this we define ourselves as people, so let’s be grateful for
being different, because the alternative would be much worse. But when it comes to
makeup, customers and appointments, this is exactly when we wish for greater
compatibility. When this is not achievable, it is also ok to say NO.
How many times have you encountered a situation in which the customer said A and
you preferred B, or worse, the customer showed you a picture and you told her from
the beginning that it wouldn’t work, but she persists? WHAT is better? Sticking to our
point of view and saying NO, or give in to the pressure and come what may?
I talk to my colleagues in the industry and they tell me that sometimes they give up on
fighting an uphill battle and they listen to the customer, even if their opinion isn’t the
right one.
I don’t know what to say about that.
I still firmly believe that communication is needed, and it is the only key to success.
Given a few arguments and examples, the customer on the chair may understand what
is best, according to your opinion as experts.
Don’t be afraid to bluntly state your point of view, don’t be afraid to lose your customer,
and should you lose her, she wasn’t meant to be your customer. The customer wears
your makeup as your calling card. What calling card do you wish to send out into the
world? One that represents you? Or one that you are ashamed of?
The balance between the two opinions, the common ground, isn’t difficult to find. Quite
the opposite.
Sometimes it is better to say NO to your customer than to be sorry later, when she
uploads a picture online in which she tags you, isn’t it?
I’m waiting for your opinions!


See you soon,
Yours, Andra

Traducere realizata cu ajutorul https://www.publitrad.ro/  

 

on 0